Draft. These terms are being finalised with a Queensland lawyer, and details in [square brackets] are still to be confirmed. Questions: [email protected]
Get3Q Privacy Policy
Version: draft 0.1, [date]
This policy explains how Get 3Q Pty Ltd (ABN 73 703 112 029, ACN 703 112 029), trading as Get3Q ("we", "us"), handles personal information. We aim to follow the Australian Privacy Principles (APPs) in the Privacy Act 1988.
1. Who this covers
- Customers: people who post plumbing jobs.
- Tradies: plumbers and their staff who use Get3Q to receive jobs and quote.
- Anyone who contacts us by SMS, email or the website.
2. What we collect
From customers
- name
- mobile number
- email address (if given)
- suburb, and street address if you give it
- job details, including any photos you send
- your answer to "did the final bill match the quote?", and any comments
- messages you send us by SMS or email
From tradies
- name, business name and contact details (mobile, email)
- ABN
- QBCC licence number and details
- public liability insurance documents
- service area and availability ("taking jobs today")
- bids, price conditions, quote accuracy scores and fee and invoice records
- messages you send us by SMS or email
Automatically
- basic technical data when you use the website, such as IP address, browser type and pages visited. [Confirm which analytics or cookies, if any, the site uses.]
We don't ask for sensitive information (such as health information). Please don't include it in job descriptions or photos.
3. Why we collect it
- to send your job to plumbers and send you their quotes
- to put you in touch with the plumber you choose
- to verify plumbers' licence, ABN and insurance
- to calculate and show quote accuracy, and to rank quotes
- to invoice plumbers and collect fees
- to handle complaints, disputes and suspensions
- to keep the service secure and prevent misuse
- to meet our legal obligations
- to improve the service
We will only send marketing if you have agreed to it.
4. Who sees your information
Plumbers a job is sent to (up to 15) see the job details and your suburb. They do not see your name, mobile or street address.
The plumber you choose gets your name and mobile so they can phone you. You get their number after they confirm the call.
Customers see a plumber's business name, quote, price conditions, quote accuracy (or "New") and [licence number – confirm].
Our service providers, who store or process information for us:
| Provider | What for | Where | | --- | --- | --- | | Cloudflare | Website, database (D1) and application hosting | Database set to the Oceania region. Cloudflare operates a global network, so some processing may happen overseas. | | Google Workspace | Email ([email protected] and its aliases), documents and spreadsheets | May be stored or processed overseas. | | SMS provider [TBC: Twilio or ClickSend] | Sending and receiving texts | May be stored or processed overseas. [Confirm once chosen.] |
We take reasonable steps to make sure these providers protect your information. Some of them may store or process data outside Australia, including in [countries – confirm from each provider's terms].
Others, only where needed: our professional advisers, and regulators or law enforcement where the law requires or allows it.
We do not sell personal information.
5. How long we keep it
We keep information while you use Get3Q and for as long as we need it for the purposes above, including tax and record-keeping.
[Proposed retention periods – to confirm:]
- customer contact details: [2 years] after your last job
- job records, bids and quote accuracy answers: [7 years] (scores depend on them; tax records)
- tradie verification documents: while active, then [7 years]
- SMS and email logs: [2 years]
When we no longer need information, we delete it or de-identify it.
6. Security
Data is held in Cloudflare and Google Workspace, with access limited to people who need it. [Confirm: multi-factor authentication on every admin and email account.] No system is perfectly secure. If a data breach is likely to cause serious harm, we will notify affected people and the OAIC where the law requires it.
7. Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it. Email us (see clause 9). We will respond within [30] days. We may need to confirm your identity first.
8. Complaints
If you have a privacy complaint, email us first. We will respond within [30] days.
If you're not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Contact
Privacy contact: [email protected] [to be set up as an alias; until then, use [email protected]]
Post: [address]
10. Changes
We may update this policy. The current version will always be on our website with its date.